Last Updated: July 1, 2026
Thank you for shopping with Globalnovyrao. We care about your shopping experience and will do our best to help resolve eligible order issues in a fair and timely manner.
If you need assistance with an order, please contact us at support@globalnovyrao.com and include your order number and the email address used at checkout.
General Return Policy
All purchases made through Globalnovyrao are considered final sale.
We do not accept standard returns or exchanges unless the product arrives damaged, defective, or incorrect due to a confirmed fulfillment or quality issue.
Damaged, Defective, or Incorrect Items
Please check your package carefully after delivery.
If your item arrives damaged, has a quality defect, or is not the product you ordered, please contact our support team within 7 days of delivery.
To help us review your case quickly, please email support@globalnovyrao.com with:
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Your order number
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The email address used to place the order
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A clear description of the issue
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Photos or videos showing the damage, defect, or incorrect item
After receiving your information, our team will review the case and determine the most appropriate solution. Depending on the situation, this may include a replacement, partial refund, or full refund.
Refunds
If your request is approved for a full or partial refund, the refund will be issued to your original payment method.
Refund processing usually takes 7–12 business days, depending on your bank, card issuer, or payment provider.
Exchanges
We do not provide regular exchanges for size, color, preference, or change-of-mind reasons.
Replacements are only available when an item is confirmed to be damaged, defective, or incorrect, and the request has been approved by our support team.
Unauthorized Returns
Please do not return any product without first receiving instructions from our customer support team.
Items sent back without prior approval will not be accepted. Unauthorized returns are not eligible for a refund, replacement, or other resolution.
Contact Us
For questions about returns, refunds, replacements, or product issues, please contact us directly:
Brand: Globalnovyrao
Company: Luya Industry Limited
Email: support@globalnovyrao.com
Phone: +1 (737) 286-9112
Website: https://globalnovyrao.com/
Business Address:
Flat 801, 4th Floor, Kaiser Estate Phase 2
47–53 Man Yue Street
Hung Hom, Kowloon
Hong Kong
To help us assist you faster, please include your order number and the email address used when placing your order.